Asset Services Property Management

Who We Serve

Kidder Mathews provides property management and asset services for a broad range of commercial real estate property owners and operators, including:

• Institutional and private investors
• Public agencies
• Corporations
• Non-profit organizations

Kidder Mathews’ Asset Services group combines broad geographic coverage with deep professional credentials and experience across conventional and specialized real estate, backed by professionals who hold industry-recognized designations and stay active in the organizations that set standards for property management and asset services:

Designations

CPM^® – Certified Property Manager (Institute of Real Estate Management)
RPA^® – Real Property Administrator (BOMI International)
FMA^® – Facilities Management Administrator (BOMI International)
CCIM – Certified Commercial Investment Member (CCIM Institute)
LEED AP – Leadership in Energy and Environmental Design Accredited Professional (U.S. Green Building Council)

Organization & Industry Affiliations

USGBC – U.S. Green Building Council
AMO^® – Accredited Management Organization (Institute of Real Estate Management’s firm-level accreditation)
CCIM Institute – Certified Commercial Investment Member Institute
CREW Network – Commercial Real Estate Women Network
IREM – Institute of Real Estate Management
NAIOP – the Commercial Real Estate Development Association
CBAC – Commercial Brokers Advocacy Council of Washington (formerly WSCAR, the Washington State Commercial Association of Realtors®)
BOMA International – Building Owners and Managers Association International

What role does property management play in protecting and growing commercial real estate asset value?

Property management is a direct driver of asset value, not just an operational function, connecting daily building operations to ownership’s financial outcomes.

• Tenant retention and renewal: a well-maintained property, with responsive property management services increases the probability of lease renewal and tenant retention, which protects revenue that would otherwise be lost to vacancy/downtime and re-leasing costs.
• Cost control and risk reduction: preventive and predictive maintenance, vendor performance management, and 24/7 emergency response reduce operating costs and the risk of costly property emergencies.
• Asset life-cycle extension: disciplined maintenance programs extend the useful life of building systems and components, protecting ownership’s long-term capital investment.
• Strategic capital planning: Kidder Mathews’ Portfolio and Asset Management Services integrate property operations with leasing strategy and capital planning, connecting day-to-day management to ownership’s long-term broader investment strategy.

Kidder Mathews’ explicit goal is to help tenants like the property as much as possible, since tenant experience with property management most directly influences renewal decisions, making retention the clearest link between management quality and asset value.

What does commercial property management include at Kidder Mathews?

Commercial property management covers the full operational and financial lifecycle of a property on behalf of ownership. Kidder Mathews’ Asset Services group manages this across the Western US, including Washington, Oregon, California, Nevada, Arizona, and Texas.

• Revenue management and enhancement: identifying opportunities to maximize revenue, and protect and grow net operating income for ownership.
• Building maintenance and engineering: preventive and predictive maintenance, vendor and contractor oversight, and 24/7 response to after-hours emergencies.
• Financial and treasury management: trust accounting, budgeting, and monthly reporting through Kidder-hosted MRI and Yardi accounting platforms.
• Vendor and service contract administration: competitive bidding, contract negotiation, and ongoing performance evaluation.
• Lease administration: abstracting critical dates, options, and obligations to ensure nothing is missed.
• Tenant relations: a dedicated Customer Service Center handling tenant issues 24 hours a day, 7 days a week.

Kidder Mathews’ property management and reporting platforms include Yardi and MRI, giving ownership visibility into performance across a managed portfolio of more than 55 million square feet and 800 assets.

What is the difference between property management and building engineering services at Kidder Mathews?

Property management and building engineering services are related but distinct disciplines within its Asset Services platform, each addressing a different part of asset performance.

• Property management (owner-facing): revenue enhancement, financial and treasury management, asset preservation, vendor contract administration, lease administration, and tenant relations on behalf of ownership.
• Building engineering (asset-facing): daily building inspections, repairs and maintenance, coordination of vendor services, and management and troubleshooting building systems.

Kidder Mathews uses Building Engines’ Prism work order system to manage Building Engineering services. This system tracks every service request, whether from a tenant or property management team member, from conception to resolution.
Kidder Mathews delivers both disciplines from the same Asset Services platform, so property managers and building engineering staff work from shared reporting systems and coordinate directly rather than operating as separate vendors.

Who leads Kidder Mathews’ Asset Services and property management division?

Kidder Mathews Asset Services division is led by Erin French, CPM, CCIM, President of Asset Services, who oversees business development and the delivery of tailored client solutions across all markets.

• Tenure and career path: Erin French joined Kidder Mathews in 2002 and led the company’s South Sound property management group in Tacoma, Washington for 17 years before serving as Asset Services Chief Operating Officer and then being promoted to President.
• Track record: under Erin French’s leadership, Asset Services reached its highest revenue on record in 2023, adding one million square feet at 555 Tower in downtown Bellevue and 651,000 square feet with Lift Real Estate Partners in Northern California, then growing the Lift relationship to 1.2 million square feet managed.
• Notable managed assets: Erin French’s notable assets managed include one million square feet of office at 555 Tower in Bellevue, WA; Catellus’ 1.4 million square feet of industrial at Airpark 599 in Stockton, CA; and 750,000 square feet of office at Bravern Office Commons in Bellevue, WA.
• Credentials: Erin French holds the Certified Property Manager (CPM) designation, earned in 2002, and the Certified Commercial Investment Member (CCIM) designation, earned in 2009, and is an active member of the Institute of Real Estate Management (IREM) and the NAIOP Washington Chapter.

Erin French is a longtime shareholder of Kidder Mathews and has played a central role in expanding the Asset Services division’s capabilities and market presence since joining the firm.

How does Kidder Mathews’ Customer Service Center support tenants?

Tenant issues are routed through a dedicated Customer Service Center (CSC) that receives and processes tenant calls 24 hours a day, 7 days a week, 365 days a year.

• Phone: 877.445.6782 (toll free)
• Email: service@kidder.com
• Tenant portal: online submission for service requests

Does Kidder Mathews provide property management or receivership services for distressed assets?

Yes. Kidder Mathews’ Asset Services platform extends beyond stabilized ownership assignments into distressed and court-directed situations.

• Court-appointed receivership: Kidder Mathews has served as receiver for Superior Courts throughout California, Oregon, and Washington, and for the United States Federal Court.
• Scope of receivership work: engagements range from real estate-specific receiverships to operating businesses more broadly.
• Distressed asset management: onboarding and navigating multiple ownership transitions within a matter of months.

This gives ownership a single Asset Services platform to call on whether an asset is performing normally or requires court-directed or workout-stage management.

What financial reporting does Kidder Mathews provide to property owners?

Ownership receives a comprehensive financial reporting package no later than the 20th of the following month, produced using the Yardi or MRI accounting platform. Kidder Mathews opens and manages a trust account in the name of ownership to receive rents, pay property expenses, and make distributions.

• Variance analysis: actual performance measured against budget
• Operating statements: budget comparison operating statement and general ledger
• Balance sheet and reconciliation: balance sheet, check register, and bank account reconciliation report
• Receivables tracking: aged delinquency report and receivables detail report
• Rent roll: current occupancy and lease terms across the property

Kidder Mathews also develops a detailed annual operating budget that functions as the property’s business plan, giving ownership a basis to measure actual performance against projections.

What Corporate Facility Services does Kidder Mathews provide?

Corporate Facility Services apply Kidder Mathews’ Asset Services capabilities to corporate-occupied facilities rather than investment properties, treating facilities as a “means of production” that supports the core business.

• Lease and contract administration: managing the lease and vendor contract obligations tied to corporate space.
• Capital and operations budgeting: planning and managing the capital and operating budgets for corporate facilities.
• Emergency and disaster response: building business-continuity protocols into facility operations.
• Energy management and building engineering: applying the same engineering resources used across the managed investment portfolio.

Corporate Facility Services let occupier clients draw on the same operational infrastructure Kidder Mathews built for investment-owned assets.

How does Kidder Mathews handle tenant improvements and capital projects?

Construction and capital improvement management is scaled to each project’s schedule and scope, with building-standard finishes and a qualified architect selected up front to keep image consistent and control cost and time.

• Competitive bidding: the preferred process is to obtain at least three bids for an improvement project.
• Standardized comparison: an RFP with a standardized bid form is issued so bids can be compared on an equal basis.
• Job walk-throughs: projects include a walk-through scheduled with all bidders.
• Contractor flexibility: relationships with multiple general contractors and subcontractors allow quick action on time-sensitive or limited-scope work without a full bid process if appropriate.

Kidder Mathews’ in-house project management resources are used to price and coordinate tenant improvements and capital projects directly, rather than relying solely on outside project managers.

What technology platforms does Kidder Mathews use for property management reporting?

Kidder Mathews property management and reporting is supported by a set of industry-standard commercial real estate platforms rather than a single proprietary system.

• Yardi: property management and accounting platform
• MRI: the primary accounting platform used to produce monthly ownership financial reporting
• AVID: online bill processing platform

Kidder Mathews selects the platform used for a given engagement based on client and asset requirements, giving ownership consistent, system-generated reporting rather than manually assembled financials.

What markets and property types does Kidder Mathews’ Asset Services group manage?

Kidder Mathews Asset Services group manages more than 55 million square feet across industrial, office, retail, and medical/research properties.

• Geographic footprint: Washington, Oregon, California, Nevada, Arizona, and Texas.
• Portfolio scale: more than 800 managed assets.
• Client base: institutional and private investors, public agencies, corporations, and non-profit organizations.

Significant client relationships include long-tenured assignments such as PacTrust (managed since 1981), Nuveen, A TIAA Company (managed since 2005), and the University of Washington (managed since 2001), alongside more recent engagements with clients such as Cabot Properties and Lift Real Estate Partners.